Terms & Conditions

1. Acceptance of terms

By creating an account, accessing, or using TaskRoom (the "Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you are using TaskRoom on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Description of service

TaskRoom is a cloud-based Software-as-a-Service (SaaS) platform that provides:

• Real-time GPS field employee location tracking
• Multi-step task assignment and management with proof collection
• Employee attendance management with punch-in/out
• Photo proof of work and digital signature collection
• Productivity analytics and reporting
• Android and iOS mobile applications for field employees
• A web-based manager dashboard

We reserve the right to modify, update, or discontinue features of the Service at any time with reasonable notice.

3. Accounts and registration

3.1 Manager accounts

To create an organization on TaskRoom, you must provide accurate information including your name, email address, and mobile number. You are responsible for maintaining the security of your account credentials.

3.2 Employee accounts

Employees join TaskRoom using an Organization Code provided by their manager. By registering, employees agree to these Terms in the context of their employment use.

3.3 Account security

• You are responsible for all activity under your account
• Notify us immediately at support@taskroom.in if you suspect unauthorized access
• Do not share your login credentials with others
• You may not create multiple accounts to circumvent plan limits

4. Subscriptions and billing

4.1 Plans

TaskRoom offers paid subscription plans (Starter, Growth, Business, Enterprise) with pricing as listed on our Pricing page. Prices are in Indian Rupees (INR) and exclude 18% GST unless stated otherwise.

4.2 Payment

• Payments are processed securely through Razorpay
• Subscriptions are billed in advance — monthly or annually based on your choice
• GST invoices will be provided for all paid transactions
• Failed payments will result in a grace period of 7 days before service downgrade

4.3 Refund policy

Exceptions may be considered at our sole discretion for cases of proven billing errors. Contact support@taskroom.in within 7 days of the charge.

4.4 Cancellation

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of your current billing period. Your account will downgrade to the free Starter plan and your data will be preserved for 30 days.

4.5 Price changes

We may change subscription prices. We will notify existing subscribers at least 30 days before a price change takes effect. Continued use after the notice period means you accept the new pricing.

5. Free trial

• New organizations receive a 14-day free trial of the Growth plan
• No credit card is required to start the trial
• At the end of the trial, the account automatically moves to the Starter plan
• Data created during the trial is preserved when you upgrade or downgrade
• We reserve the right to end or modify trial terms at any time for new sign-ups
• One free trial per organization — creating duplicate organizations to get additional trials is prohibited

6. Acceptable use

You agree not to use TaskRoom to:

• Violate any applicable Indian or international law or regulation
• Track individuals without their knowledge or legal authorization
• Upload illegal, harmful, defamatory, or obscene content
• Attempt to hack, reverse-engineer, or disrupt the Service
• Use automated bots or scripts to abuse the API or platform
• Resell or sublicense access to the Service without written permission
• Create fake organizations or impersonate other businesses
• Use the Service for personal surveillance outside of a legitimate employment context

Violation of these rules may result in immediate account suspension without refund.

7. Employee tracking and employer obligations

By enabling GPS tracking on TaskRoom, you represent and warrant that:

• You have informed your employees that their location will be tracked during working hours
• You have obtained any required consent under applicable law
• Tracking is limited to work-related activities and working hours
• You will not use location data to harass, discriminate against, or wrongfully terminate employees
• You comply with the Indian Information Technology Act, 2000 and its amendments

TaskRoom provides the technical tools. Compliance with employment law is entirely your responsibility. We are not liable for any misuse of tracking features.

8. Data ownership

8.1 Your data

You own all data you create or upload to TaskRoom — task records, employee data, GPS traces, photos, signatures, and attendance records. We do not claim ownership of your data.

8.2 License to us

By using TaskRoom, you grant us a limited, non-exclusive license to store, process, and display your data solely for the purpose of providing the Service to you. We do not use your data for any other purpose.

8.3 Data export

You can export your attendance and task data at any time using the PDF/Excel export features available in your dashboard (Growth plan and above). On account termination, you have 30 days to export your data before it is deleted.

9. Intellectual property

The TaskRoom name, logo, software, design, and all content on taskroom.in are owned by TaskRoom and protected by intellectual property law. You may not copy, reproduce, or create derivative works from any part of TaskRoom without written permission.

Feedback and suggestions you provide about the Service may be used by us to improve the product without compensation or attribution to you.

10. Availability and uptime

We aim to keep TaskRoom available 24/7 but do not guarantee uninterrupted service. We may perform scheduled maintenance (with advance notice) or experience unexpected downtime.

• We target 99% monthly uptime for paid plans
• Scheduled maintenance will be announced 24 hours in advance where possible
• We are not liable for downtime caused by factors outside our control (internet outages, third-party service failures, natural disasters)
• Service credits for extended downtime may be offered at our discretion — contact support

11. Limitation of liability

To the maximum extent permitted by Indian law:

• TaskRoom is provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages arising from your use of the Service
• Our total liability to you for any claim shall not exceed the amount you paid us in the 3 months preceding the claim
• We are not responsible for decisions made by employers based on TaskRoom data (disciplinary actions, terminations, etc.)
• We are not liable for data loss due to user error, account deletion, or expiry

12. Termination

12.1 By you

You may terminate your account at any time by contacting support@taskroom.in. Termination takes effect within 5 business days. No refunds are issued for unused subscription time.

12.2 By us

We may suspend or terminate your account immediately and without notice if:

• You violate these Terms or our Acceptable Use policy
• Your account is involved in fraud, illegal activity, or abuse
• Payment has been outstanding for more than 14 days
• We are required to do so by law or court order

On termination, your data will be retained for 30 days (for possible export) and then permanently deleted.

13. Governing law and disputes

These Terms are governed by the laws of India. Any dispute arising from these Terms or your use of TaskRoom shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

Before initiating legal proceedings, we encourage you to contact us at support@taskroom.in to resolve disputes informally. Most issues can be resolved within 5 business days.

14. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will notify organization owners by email at least 14 days before the changes take effect.

Your continued use of TaskRoom after the effective date of changes means you accept the updated Terms. If you do not agree, you must stop using the Service and may request account deletion.

Minor changes (typo corrections, clarifications that don't affect your rights) may be made without notice.

15. Contact

For questions about these Terms:

• Email: support@taskroom.in
• Phone: +91 99876 03256
• We respond to all legal queries within 3 business days